Privacy Policy

1. Who we are

Bearo (“we”, “us”, “our”) is the operator of the gaming platform at bearo.online. We are the data controller for personal data collected in connection with your use of our Platform. Our data protection contact is reachable at [email protected].

2. Data we collect

We collect personal data in the following circumstances:

Registration data

When you create a Bearo account, we collect: full name, date of birth, email address, postal address, phone number and chosen currency. This data is necessary to create and operate your account.

Identity verification (KYC)

To comply with our legal obligations, we collect copies of identity documents (passport, national ID or driving licence) and proof-of-address documents. For larger transactions, we may also request source-of-funds documentation. This data is collected and processed in accordance with applicable AML/KYC regulations.

Transaction data

We record all deposits, withdrawals, bonus credits, game wagers and other financial transactions associated with your account. This data is retained as required by our legal and regulatory obligations.

Device and usage data

We automatically collect technical data when you access the Platform: IP address, browser type, device type, operating system, session duration and pages visited. This data is used for fraud prevention, platform improvement and analytics.

Communications data

When you contact our support team via live chat or email, we retain a record of the communication including its content, timestamp and resolution outcome.

3. How we use your data

We process your personal data for the following purposes:

• Account operation: managing your account, processing transactions, providing customer support
• Legal compliance: KYC/AML obligations, fraud prevention, responding to lawful regulatory requests
• Safer gambling: monitoring account activity to identify potential problem gambling indicators and applying limits or restrictions where appropriate
• Platform improvement: analysing usage patterns to improve Platform design and functionality
• Marketing (where consented): sending promotional emails about offers and events where you have opted in to marketing communications

We do not sell your personal data to third parties.

4. Cookies

We use cookies and similar tracking technologies on the Bearo Platform. Types of cookies we use:

• Essential cookies: required for the Platform to function. These cannot be disabled without affecting your ability to use the site.
• Analytics cookies: collect anonymised data about how visitors use the Platform.
• Marketing cookies: track visits to the Platform to allow us to present relevant offers. Only activated with your consent.

You can manage your cookie preferences via the cookie banner displayed on your first visit, or by adjusting your browser settings.

5. Your rights

Subject to applicable data protection law, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may request correction of inaccurate or incomplete data
• Right to erasure: you may request deletion of your personal data in certain circumstances, subject to our legal retention obligations
• Right to data portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to processing based on legitimate interests or direct marketing purposes
• Right to restrict processing: you may request that we limit how we use your data while a dispute is resolved

To exercise any of these rights, email us at [email protected] with “Data Rights Request” in the subject line. We will respond within 30 days.

6. Data retention

We retain personal data for as long as your account is active and for a defined period after account closure, as required by applicable AML, gaming and tax regulations. KYC documents are retained for a minimum of 5 years following account closure. Transaction records are retained for a minimum of 5 years. Communications records are retained for 2 years.

7. Third parties and processors

We share data with the following categories of third-party processors: payment processors, KYC/identity verification providers, game studios (for session-specific data), analytics providers and fraud prevention services. All third-party processors are bound by data processing agreements.

8. Security and contact

Bearo uses TLS encryption on all connections. Payment data is handled by PCI-compliant processors. KYC documents are stored in encrypted, access-controlled environments. For all data protection enquiries, contact us at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.